Part-Time, Non-Exempt (temporary until Sept. 30, 2021)
Location: Seattle, WA (temporarily remote due to COVID-19)
Seattle Jobs Initiative (SJI) is an organization deeply committed to and guided in its daily work by its mission. Bounded by a set of values, SJI drives toward its vision for the future through an identity statement that defines how it will accomplish its mission and vision. SJI supports people from under-invested communities to build careers. By creating equitable workforce systems and developing impactful partnerships, we address structural racism. As an Equal Opportunity Employer, SJI encourages people of all backgrounds to apply, including BIPOC, immigrants, refugees, women, LGBTQIA2S+, people with disabilities, and veterans. We recognize your unique qualities and the value you bring to our commitment to the communities we serve. Together we create and preserve inclusive and equitable environments.
The Case Manager II will recruit, assess and enroll participants in SJI’s training and employment programs, and provide wrap-around support during job placement and retention. They will provide strengths-based coaching to identify the needs and career goals of each participant matching them to appropriate programs, services, and resources on their path to occupational advancement.
The position performs the following duties:
- Ability to provide coaching, support, and advocacy for individuals seeking employment and training opportunities to advance their career growth.
- Self-directed and motivated to support participant success, taking initiative to seek improvement and explore new opportunities for clients.
- Demonstrated relationship-building skills with internal and external partners.
- Customer orientation and understanding of customer service principles, procedures, and confidentiality.
- Ability to critically assess situations, work independently and tactfully handle challenging situations.
- Excellent listening and communications skills, diplomacy, and willingness to ask questions and give and receive constructive feedback.
- High attention to detail, strong organizational and prioritization skills, and the ability to meet deadlines and coordinate multiple activities required.
- Knowledge of local community resources and agencies, as well as, government benefits and immigration policies and procedures.
- Demonstrated understanding of local communities, labor market, local industries and employers, WorkSource system, social service, and education institutions in King County and Seattle.
- Work hours may vary based on participant needs, some work outside normal SJI hours may be required
- Reliable transportation for local travel is required
Education and Experience
- Combination of education or 1-2 years experience with case management databases and/or services in workforce development OR
- Associate or bachelor’s degree in Human Services, Social Work, Education, workforce development, or related field.
- Intermediate skills in Microsoft Excel, Word, and Outlook.
- Required bilingual/multilingual skills in French, Lingala, and/or Swahili.
A commitment to fulfilling our mission and exhibiting a high level of professional behavior in all aspects of their work. Our staff values: excellent communication, professional and gracious behavior, diverse authentic perspectives, collaboration, respect, and leadership behavior.
Compensation and Benefits
Hire-in hourly pay range is $19 to $24. SJI provides remote work support to all staff.